Returns & Refunds

1. Made to order

Each tee, mug, or other piece is created for you. Once production has started, that item cannot be restocked as “new.” Printful therefore does not accept returns of custom-printed goods except for quality, damage, or fulfillment errors described below.

This page is the customer-facing policy for The Providence Forge. We handle your request; Printful reviews print and fulfillment issues on our side.

2. What we cover

Contact us within 30 days of delivery and we will help with a reprint or refund (as Printful determines) if:

• The item arrives damaged, stained, or otherwise not as a new product should arrive
• The print is misaligned, badly faded, cracked on arrival, or otherwise a clear manufacturing defect
• You received the wrong size, color, or design compared with the order
• The package is confirmed lost in transit after a carrier investigation (see also our Shipping page)

We want the piece you ordered. If Printful agrees the item is defective or incorrect, the usual remedy is a reprint. A refund to the original payment method may be issued instead when a reprint is not practical.

3. What we do not cover

Unless required by law, we cannot accept returns or refunds for:

• Change of mind, unused items, or “I ordered the wrong size” — see the size guide before you order
• Orders placed in error after production has started
• Minor differences between a screen preview and the printed product (color, texture, and placement vary with fabric and print method)
• Normal wear after the item has been used, washed, or altered
• Issues reported after the claim window below, except where the law requires otherwise
• Duties, taxes, or brokerage fees on international deliveries

Please use the size guide before you order. All tees are the Gildan 5000 Unisex Classic Tee; sizing can differ from other brands.

4. Time window

Tell us about a defect, wrong item, or transit damage within 30 days of the delivery date shown on tracking (or the date the carrier marked delivered).

Printful generally needs claims in that window, with photographs. Claims opened later are often denied by the printer even if we want to help.

5. How to start

Email admin@theprovidenceforge.com with the subject line “Order issue” and include:

• Your order number
• The product name, size, and color
• A short description of the problem

Do not return a package to The Providence Forge or to Printful unless we send instructions. Unauthorized returns may not be refunded, and you may be responsible for that postage.

6. What to send us

For a quality or damage claim, attach clear photos of:

• The full item (front and back as relevant)
• A close-up of the defect, misprint, or damage
• The packing slip or label if you still have it
• For transit damage, the outer package as well

We forward these to Printful. Their review decides whether the item is reprinted, refunded, or not covered. We will write you with the outcome.

7. Reprints and refunds

If a claim is approved:

• Reprint: Printful produces a replacement and ships it. Production and transit times on the Shipping page apply again. We do not usually ask you to send the original item back unless Printful requires it.
• Refund: We refund the original payment method for the affected item (and shipping when the whole order is at issue). Shopify processing time applies; your bank may add a few days.

We cannot refund a different amount than was charged, issue store credit in place of a reprint when Printful has already approved a replacement, or refund duties paid to a foreign customs authority.

8. Sizing, color, and mockups

Mockups on the site are digital previews. Print placement, ink on fabric or ceramic, and dye lots can shift slightly from what you see on a screen. That is normal for print-on-demand and is not a defect.

Measure a garment you already like and compare it to the size chart on the product page. A size that “usually fits” from another brand is not grounds for a return.

9. Cancellations

We can cancel an order only if Printful has not started production. Email admin@theprovidenceforge.com immediately with your order number. Once printing has begun, the order cannot be canceled or changed. See Shipping for address changes.

10. Contact

For defects, wrong items, or questions about this policy: