Support
Made to order with Printful. Production first, then the carrier.
Effective date: August 23, 2026
The Providence Forge sells made-to-order apparel and goods. Orders placed on this Shopify store are printed and shipped by our fulfillment partner, Printful. We do not keep a warehouse of finished stock. That means each piece is created after you order it—and shipping begins only after production is complete.
When you check out, Shopify sends the order to Printful. Printful prints the design on the product you chose, packs it, and hands it to a carrier. Because items are custom-printed, they cannot be pulled off a shelf the same day.
Delivery estimates at checkout combine production time and transit time. The date shown at checkout is the best available estimate and is not a guaranteed delivery date.
Most items are produced in 2–7 business days after payment is received. Some products, colors, or busy seasons may take longer. Weekends and holidays are not business days.
Production starts when the order is paid and accepted. If a payment is delayed, flagged, or an address needs review, production waits until that is resolved.
After Printful marks an item fulfilled, the carrier’s transit time typically looks like this:
Faster methods, where offered, are selected at checkout and priced by Printful’s live carrier rates. Weather, carrier volume, remote addresses, and customs can add time beyond the estimate.
Shipping cost is calculated at checkout based on destination, package size, and the method you choose. Rates come from Printful and the carrier—not a flat store table—so the price you see before you pay is the price that applies.
If an order contains items fulfilled from more than one facility, you may see more than one shipment and more than one tracking number.
We ship to destinations supported by Printful and shown as available at checkout. If a country or region cannot be fulfilled, it will not complete at checkout.
We cannot ship to PO boxes in every case. If a carrier cannot deliver to the address provided, the package may be returned and additional shipping may be required to resend it.
When Printful ships your order, Shopify sends a shipping confirmation with a tracking number (where the carrier provides one). Tracking can take a day or more to update after the first scan.
Use the link in that email, or the order status page, to follow the package. If tracking stalls for an unusual period, write us at admin@theprovidenceforge.com with your order number.
Printful prints from multiple facilities (for example in the United States and abroad) depending on the product and your address. The facility is chosen to fulfill the order—not by The Providence Forge by hand.
Items in one checkout may therefore leave on different days, in different boxes, with different tracking numbers. You are not charged extra shipping for a split beyond what checkout already showed, unless a later reship is needed because of an address error or a return.
You are responsible for a complete, accurate shipping address at checkout. If the address is wrong, incomplete, or missing an apartment number, Printful and the carrier may not be able to deliver.
We can try to correct an address only if production has not started. Once an item is in production or in transit, changes are often not possible. Packages returned as undeliverable may require a new shipping charge to resend.
Carriers—not The Providence Forge—control transit after scan. We will help you inquire with Printful if:
Printful typically investigates lost or in-transit damage claims. Resolution may be a reprint or a refund, subject to their review and the carrier’s rules. We will not consider a package lost until enough time has passed for the posted transit window plus a reasonable investigation period.
International orders may be subject to customs duties, import taxes, and brokerage fees charged by the destination country. Those charges are the recipient’s responsibility and are not collected by The Providence Forge unless checkout explicitly says otherwise.
We cannot mark packages as “gifts” to avoid duties. Refusal of a package at customs does not automatically qualify for a refund of product, shipping, or duties already paid to the destination country.
Because products are made to order, we can cancel or change an order only if Printful has not started production. Email admin@theprovidenceforge.com as soon as possible with your order number. If production has begun, the order cannot be canceled, altered, or redirected.
For items that arrive damaged, misprinted, or incorrect, see our Returns & refunds page.
Questions about an order, tracking, or an address:
The Providence ForgeProduction and transit times are typical ranges for Printful-fulfilled Shopify orders. They are estimates, not guarantees. Carrier and Printful policies may change. This page is storefront guidance, not legal advice.
